Vapexit support
A real person reads this mailbox. Expect a reply within two business days.
If something is wrong with the app, it helps enormously to include your iPhone model, the iOS version, and the app version from Settings → About Vapexit.
Common questions
I paid, but Pro is locked on my new phone
Open Settings → Subscription → Restore purchases. Purchases are tied to the Apple Account that bought them, so make sure you are signed in to the same one. If the App Store is still processing the receipt, give it a minute and try once more.
How do I cancel a subscription or a free trial?
Cancelling happens in the App Store, not in Vapexit: open the iOS Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before the period ends, or it renews. Settings → Subscription → Manage subscription in Vapexit takes you straight there.
How do I get my data out?
Settings → Data → Export my data writes everything you have logged — your profile, every day, every slip and craving — as JSON or as three CSV files, and hands it to the iOS share sheet. It is free, it is not limited to a date range, and it needs no subscription.
How do I delete my data?
Settings → Data → Delete all my data. It tells you how many days are about to go and then destroys your profile, every day record and every logged event. It cannot be undone, so export first if you want a copy. Your purchase history stays with Apple and your subscription keeps working.
Deleting the app from your iPhone is not the same thing: the stored copy remains until it is deleted, and reinstalling starts a fresh anonymous ID rather than reconnecting to it. Use Delete all my data first if you want it gone, or email us and we will do it for you.
My reminders stopped arriving
Check that notifications are still allowed for Vapexit in the iOS Settings app, then open Settings → Reminders in the app. The footer there reports what is actually scheduled rather than what should be — if it says nothing is scheduled, toggling reminders off and on again rebuilds the schedule.
I logged a puff by accident
Tap the day on the calendar and correct the count. Any past day can be edited, free, forever — including today.
Vapexit offers general information and habit support. It isn't medical advice and it isn't a substitute for a doctor — if you're unwell or worried, please talk to one. If you are thinking about nicotine replacement therapy, a pharmacist or a doctor can tell you what fits your situation better than any app can.